How Hazel Tree Lodge created a better guest experience with a Hostyguides.
Hazel Tree Lodge needed a guest guide that matched the quality of the stay: well crafted, easy to use, useful before arrival and always available on a guest’s phone.
✓ Fast mobile access ✓ Built for guests
✓ Opens instantly on any phone
A much loved Airbnb stay on the edge of the Peak District.
website: Hazel Tree Lodge
Airbnb listing: booking page
Hazel Tree Lodge is a highly rated countryside retreat set on a peaceful smallholding with horses and sheep. Guests come for space, comfort, open field views and the chance to properly switch off.
The guest guide needed to reflect that same standard — practical and helpful, but also polished enough to feel like part of the overall guest experience.
What they wanted
One elegant place for everything guests need.
Hazel Tree Lodge had tried PDFs and printed folders, but they didn’t feel special enough or make information easy to access before arrival.
Essential stay information
Answers for repeat questions around WiFi, location, check-in, check-out, house information, house rules and emergencies.
Local recommendations
Ideas for places to visit, where to eat and what shops where nearby, so guests could plan their holiday before they arrived.
Special experiences
Dedicated sections for the hot tub and the Meet the Animals experience, helping guests enjoy the unique parts of the stay.
Feel premium, load quickly and work beautifully on a phone.
The aim was not simply to provide information, but to create something guests would genuinely use and appreciate while helping the stay feel more organised, professional and reassuring from the moment they booked.
- Give guests important information before they arrived, rather than only once they were inside the property.
- Be fast to load and available offline, so guests could still access key details during their stay even with no reception or wifi.
- Include a clear check-out section with a final checklist guests could tick through before leaving.
- Guide guests on leaving reviews and explain how review systems work.
- Provide an opportunity for private feedback, helping resolve any issues before they became public reviews.
- Look polished and consistent with the quality of the property, unlike PDFs, folders or generic guest books.
What it achieved
A guide guests actually enjoy using.
The final guide gave Hazel Tree Lodge a better way to support guests before and during their stay.
“Guests love the guidebook. The feedback has been overwhelmingly positive. They find it easy to use and really appreciate having all the information on their phone at their fingertips.
The team at Hostyguides were great, quickly took onboard what the property was about and the whole process was smooth from start to finish. It’s saved me so much time and now the check-in process simple for guests at the lodge with all the information they need.”
Laura – Hazel Tree Lodge
Fewer repeated questions
Essential details were easy for guests to find whenever they needed them.
Better pre-arrival experience
Guests could explore the property guide and plan local days out before arriving.
A more premium impression
The digital guide matched the care, presentation and quality of the stay itself.
Useful review guidance
Guests were gently guided through feedback and reviews in a clear, helpful way.
Give your guests a premium guide experience.
HostyGuides creates and hosts beautiful mobile guest guides for boutique stays, lodges, glamping, coastal retreats, cottages, cabins and holiday rentals.