How to Send Your Digital Welcome Guide to Guests
One of the easiest ways to improve your guest experience is to include your HostyGuide in your booking messages. Guests are far more likely to read your guide when it is sent before arrival and it’s the perfect time to send a link so they can plan their holiday ahead of arrival.
Why Send Your Guide Before Arrival?
Sending your guide before guests arrive allows them to:
- Find directions to your property
- Plan local activities and restaurants
- Access Wi-Fi information in advance
- Review house rules and check-in instructions
- Read important information such as hot tub, pool or parking guidance
- Reduce the number of common questions you receive
Many hosts find that sharing the guide before arrival significantly reduces repetitive guest messages.
Example: Pre-Arrival Message (6 Days Before Check-In)
Hi {{guest_name}},
Your stay at {{property_name}} is coming up soon.
I’ve prepared your digital welcome guide with everything you need to plan ahead for your stay, including local recommendations, directions, Wi-Fi information, house details and more.
You can view your guide here:
{{guide_url}}
Tip: You can add the guide to your phone’s home screen for quick access throughout your stay.
If you have any questions before arrival, feel free to get in touch.
Warm regards,
{{host_name}}
Suggested Times to Send Your Guide
Immediately After Booking
Introduce guests to the area and help build excitement for their trip.
5–7 Days Before Arrival
Our recommended timing. Guests are actively planning their stay and are most likely to read local recommendations and arrival information.
Day of Arrival
A final reminder containing the guide link, check-in instructions and any important arrival information. You can also display the Hostyguides QR code and link to the guide in the property, so they have it on hand at anytime.
Airbnb Automated Messages
Many Airbnb hosts include their HostyGuide link in scheduled messages sent several days before check-in.
Popular uses include:
- Local recommendations
- House rules
- Parking instructions
- Wi-Fi details
- Check-in information
- Emergency contact information
Direct Booking Websites
If you accept direct bookings, consider including your HostyGuide link in:
- Booking confirmation emails
- Pre-arrival emails
- SMS reminders
- WhatsApp guest communications
The more convenient the guide is to access, the more likely guests are to use it.
Pro Tip
Don’t describe your HostyGuide as a “digital welcome book”.
Instead, introduce it as a local guide that helps guests make the most of their stay.
Guests are much more likely to explore local recommendations, beaches, walks, restaurants and attractions when they see it as part of their holiday experience rather than just property information.