How to Send Your Digital Welcome Guide to Guests

One of the easiest ways to improve your guest experience is to include your HostyGuide in your booking messages. Guests are far more likely to read your guide when it is sent before arrival and it’s the perfect time to send a link so they can plan their holiday ahead of arrival.

Send your welcome guest guidebook via Airbnb messages
How to Send Your Digital Welcome Guide to Guests
Send your guest guidebook via airbnb, texts and email messages

Why Send Your Guide Before Arrival?

Sending your guide before guests arrive allows them to:

  • Find directions to your property
  • Plan local activities and restaurants
  • Access Wi-Fi information in advance
  • Review house rules and check-in instructions
  • Read important information such as hot tub, pool or parking guidance
  • Reduce the number of common questions you receive

Many hosts find that sharing the guide before arrival significantly reduces repetitive guest messages and helps create guest excitement for the holiday. Guests also appreciate the clear instructions and often mention the guidebooks in their reviews.

Pre-Arrival Message Example we designed for the guidebook at Hazel Tree Lodge

Airbnb doesn’t allow bold lettering so we have used Capitals to illustrate important sections making it easier for guests to scan.

Hi {{guest_name}},
 
Your stay at Hazel Tree Lodge is coming up soon. You can check in from 4:00pm to 10:00pm on {{check-in date}}
 
PLEASE NOTE: only guests included in the original booking are permitted on the property.
 
BEFORE YOU TRAVEL
Please open the Arrival page in your guide before setting off, as sat-nav can direct guests to the wrong entrance.
 
{{guide_url}}
 
THE ARRIVAL PAGE INCLUDES:
A photograph of the correct entrance. Arrival directions and One-tap navigation to the exact entrance using what3words
 
PROPERTY ADDRESS:
{{property_address}}
 
If you have any questions before your stay, just let us know. We look forward to welcoming you.
 
Warm regards,

www.hazeltreelodge.co.uk
Hostyguides digital guest guidebooks for Hosts
Hazel Tree Lodge Holiday Home digital guidebook

Suggested Times to Send Your Guide

Immediately After Booking

Introduce guests to the area and help build excitement for their trip.

5–7 Days Before Arrival

Our recommended timing. Guests are actively planning their stay and are most likely to read local recommendations and arrival information.

Day of Arrival

A final reminder containing the guide link, check-in instructions and any important arrival information. You can also display the Hostyguides QR code and link to the guide in the property, so they have it on hand at anytime.

Airbnb Automated Messages

Many Airbnb hosts include their HostyGuide link in scheduled messages sent several days before check-in.

Popular uses include:

  • Local recommendations
  • House rules
  • Parking instructions
  • Wi-Fi details
  • Check-in information
  • Emergency contact information

Direct Booking Websites

If you accept direct bookings, consider including your HostyGuide link in:

  • Booking confirmation emails
  • Pre-arrival emails
  • SMS reminders
  • WhatsApp guest communications

The more convenient the guide is to access, the more likely guests are to use it.

Pro Tip

Don’t describe your HostyGuide as a “digital welcome book”.

Instead, introduce it as a local guide that helps guests make the most of their stay.

Guests are much more likely to explore local recommendations, beaches, walks, restaurants and attractions when they see it as part of their holiday experience rather than just property information.